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Call Navigator™ basics to get you started
Using your Call Navigator™ service
What happens with existing phones, numbers & services?
Security & Reliability

You’ll find plenty of helpful advice on this page. But if you need more information, please contact us and we’ll help.

Call Navigator™ basics to get you started

Q:  How much does it cost?
A:  That depends on the service you choose. Please see product details.
Q:  Do I need any additional equipment?
A:  You do not need any additional equipment.
Q:  Why don’t I need any equipment?
A:  Call Navigator™ uses the phone network and the Internet to provide you with call-handling capabilities.
Q:  Do I have to pay to retrieve messages?
A:  No, not if you use the Internet to access your voicemails. Messages retrieved from your fixed or mobile phone will incur a standard call charge.
Q:  Have I signed a contract?
A:  No you haven’t. You can choose not to have the service at any time. However there are conditions of service.

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Using your Call Navigator™ service

Q:  How do I change my message – or my destination numbers?
A:  Log in to the web control panel using your username and password, then select the number you wish to change and follow the onscreen instructions.
Q:  Is there a separate voicemail box for each department?
A:  No. There is a single voice mail for all messages left on that number.
Q:  Are there any numbers I can’t send calls to?
A:  You can send calls to any standard UK telephone numbers, including mobiles, and the main International destinations. If you have a query about a particular country, contact us.
Q:  How do I access my voice messages?
A:  Simply call your Call Navigator™ number and press # followed by your PIN during the greeting.
Q:  Can I access my messages when I am abroad?
A:  Yes. Simply call your Call Navigator™ number and press # followed by your PIN during the greeting, or access them via your web panel.
Q:  Can 0870 numbers be called from abroad?
A:  Yes.
Q:  What is the cost of calling an 0870 number from abroad?
A:  The same as calling a standard UK number.
Q:  How will I know when I have a message waiting?
A:  You will receive an email (or SMS) alert when a message is received or call your Call Navigator™ number and press # followed by your PIN during the greeting to find out.

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What happens with existing phones, numbers & services?

Q:  What happens to my existing number?
A:  Calls made directly to your existing numbers will still be received as normal. However, you will not get any benefits of Call Navigator™ for these calls. To get the full benefits of Call Navigator™, start to give out your new number straight away so that people start to use it. Optionally, you could also ask your telephone service provider to put an announcement on the line, asking people to redial on the new number. This is the case whether your existing number is an 01, 02 number or a non-geographic number such as 0870.
Q:  Can I port my existing 0870 number?
A:  If you have an 0870 number from BT you can. Otherwise this is not available.
Q:  What happens if I have an answerphone?
A:  Your answerphone will still operate as normal. You have two options: to receive calls using your existing answerphone or to use the Call Navigator™ voicemail system where you can get the extra benefits of email and SMS alerts and the ability to pick up messages online.
Q:  My business currently has only one number / doesn’t use DDIs, is this a problem?
A:  You can use Call Navigator™ with only one number. It simply means that all your calls, for all departments, will go to that one number as now (plus any other fixed, mobile or international numbers that you may choose). You will get the additional benefit of a system “whisper”, however, telling you which department an incoming call is for.
Q:  My business uses DDIs, is this a problem?
A:  No. This is the ideal arrangement. Just configure the system so calls for each department go to the correct number.
Q:  What if I decide later that I don’t want the Call Navigator™ service?
A:  Simply log in and select “discontinue” under your administration options.

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Security & Reliability

Q:  What happens if I want to change my settings but can’t get onto the web?
A:  In this case call customer services on 08707 52 11 82 who will help you. You must have your PIN and password to hand.
Q:  What if I forget my PIN number?
A:  If you enter a PIN incorrectly the system will allow you to request the PIN to be resent to the email address provided when you signed up. Alternatively you can call customer services on 08707 52 11 82.
Q:  What happens if your systems go down?
A:  All of our systems have multiple redundancy. This means that the information is replicated a number of times, so if one system should falter, or in the case of a serious catastrophe such as fire, another will switch in to take its place. You won’t even know it has happened.

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